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St Benedict's Catholic School

St Benedict's
Catholic School

Cashless Catering

St Benedict’s operates a cashless catering system which provides the school with an efficient, fast and improved quality of service.  The benefits of using this system are that it incorporates the latest technology and eliminates the need for pupils to carry cash throughout the day thus reducing the risk of bullying.

The system is biometric so there is no need for pupils to carry a card as it will recognise the thumb print of your child at the revaluation points and at the tills. Please be assured that this information remains within the school and that the biometric information taken is an algorithm and not an actual image of a fingerprint.

All students will be given training on how to use the system. Any amount of money can be paid into a pupil’s account and any money spent on food and drink will be deducted on a daily basis. If required a daily ‘spend limit’ can be programmed into the system. This can be increased or decreased for an individual student by making a written request to the school finance office. At present there are two payment options available to you – coin and note payments at the revaluation pay-point or online via ParentPay.

As per current legislation we will be operating an ‘Opt In’ policy and therefore require you to complete the attached form. If you choose not to have your child registered on the Biometric System a 4 digit PIN code will be allocated. Please note that PIN codes do not have the same level of security and it will be your child’s responsibility to remember the code and keep it secure at all times.

Frequently Asked Questions

What is a cashless system?  

A Cashless Catering System is a solution which is purpose designed to meet the ever evolving needs and demands of the catering provision, required by today’s schools and academies. The Trust-e Cashless Solution allows schools to be better able to provide their students and staff with a faster, more efficient and more appealing meal service.

What is ‘biometric?’  

Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System. Biometric is simply a method of identifying an individual person. The Trust-e Cashless System uses and algorithm based scan, which reads between 50 and 130 points on the finger/thumb. It is not a fingerprint in any way, shape or form and is of use only in the Cashless System.

How does a biometric system work?  

The information of a pupil or staff member, who has been biometrically registered, is stored on a secure biometric controller within the school, which only your provider, Nationwide Retail Systems, can access with permission from the school. Once an account is credited, the pupil or staff member places their finger/thumb on the EPOS Terminal Biometric Reader, which looks up their account and allows them to purchase items using only this method of identification.

How does my child register on the biometric system?  

Registration days will take place leading up to the ‘go live’ day of the Cashless System. During these days, registration terminals will be placed in the school. Your child will attend at a requested time and will be required to place their finger/thumb on the Biometric Reader twice to obtain a matching template, which only takes a few seconds. If you have chosen to opt-out of this procedure, your child will be presented with a 4 digit PIN code.

What methods of payment can be used to credit an account?  

Any amount can be credited to an account by way of any of the following methods. Once an account has been credited, the monies cannot be withdrawn and must be spent on the school meal/break services.

Cash at the Revaluation Units
Revaluation units will be sited at different locations within the school. These can be used to top up accounts by the pupil/member of staff placing their registered finger or thumb on the Biometric Reader; swiping or tagging their registered card or by entering their 4 digit PIN Code followed by inserting the accepted tender: £20, £10, £5 notes or £2, £1, 50p, 20p, 10p or 5p coins. Please note that copper coins are not accepted.

Online Payments
We have introduced online payments in partnership with the Cashless Catering Solution. To make a payment online please use our ParentPay facility.

PayPoint
You will be issues with a PayPoint card, which can be used to top up your child’s account at your local PayPoint stores. Payments via PayPoint will take up to 48 hours to be credited to the appropriate account. You can find your local stores by visiting the paypoint website: http://www.paypoint.co.uk/locator.aspx.

How can I check the credit on an account?  

This can be done by the account holder either placing their finger/thumb on the Revaluation Machine scanner or entering a 4 digit PIN code. The current balance will then be displayed. This can also be accessed via the schools online payment facility, if applicable.

Can I change my child’s ‘daily spend limit?’  

Yes – the amount your child can spend throughout one day can be changed by request. Please contact your school for information on the current spend limits in place.

How do ‘free meal’ entitlements work?  

All free meal entitlements will be entered on to the system prior to the ‘live’ day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free school meal amounts. Pupils with FSM entitlement remain anonymous at all times as all account types are accessed in the exact same manner, regardless of whether paid for or not. Please note that any monies not spent from the daily free meal allocation will not be carried over to the next day.

 Can anyone else use my child’s account?

No – due to the extensive security on biometric templates, no-one will be able to access your child’s account. As a secondary precaution, a photo image is allocated to each pupil. If your child is using a 4 digit PIN code, which someone obtains and attempts to use, the photograph shown at the EPOS Terminal will alert the operator of a fraudulent sale.